You had no idea that something so simple as your body language could actually be sabotaging your hard work, influence and power.  You give your best effort, but can’t seem to get ahead?  These body gestures could be blocking the right message.

1.  Slouching
2. Crossing your Arms, Legs, or Feet
3. Nervous Gestures such as Biting your nails, cracking your knuckles, biting our lip, or playing with your hair.
4. Not Mirroring Others.
5. Failing to make Eye Contact
6. Looking Bored such as resting your chin on your hand, staring off in space, sighing, etc.
7. Hiding your Hands
8. Texting during a Meeting or Using your cell phone sends the message …. Lack of Respect.
9. Standing too close to People…invading their personal space.
10. Giving a Weak Handshake
11. Expressing with Exaggerated Gestures
12. Staying too Far Away from others.

Take a look at this article for more information.  https://www.workandmoney.com/s/get-ahead-in-your-career-by-avoiding-these-body-language-mistakes-a874fe77ac064f5d?utm_medium=cpc&utm_source=pin&utm_campaign=bodylanguage-b135ddd48ff24c10&pp=0

The most important idea to remember is that 55% of your communication comes from non-verbal gestures.  Having Success comes when you Pay attention to What Your Really Saying. 

Vince Lombardi, NFL Hall of Fame Coach made this statement,

“The joy is in creating, not maintaining.”

Hmmm, the joy is in creating…..I ask myself, “what does that really mean?”   All too often when I think of the word creative, or creating, out flows a list of creative people such as, Michelangelo, Leonardo De Vinci, the music group Chicago, etc.; I use to consider creativity to be an expression of art and music.

However, more and more I am finding that creating has more to do with “thinking well” than the latest craft project.

John C. Maxwell said, “When team members come to me with a problem, I insist that they also supply three possible ways to solve it.  Anyone can point out a problem; only people who think well can present possible solutions.  Good thinkers come up with the best answers.  They create back-up plans that provide them with alternatives.  They enjoy freedom that others do not possess.  and they will influence and lead others.”

Vision Statement

To guarantee your ability to think well write a Daily Vision Statement.  To write such a statement, focus on describing a strong and positive future that is beyond the comfort level of your current day-to-day expectations.  Think of how you might stretch a little more in each situation and what you would like the end result to look like.  Such a statement should provide inspiration that fuels your enthusiasm to move to action.

 Just this week I witnessed an employee from a nation-wide company, respond to us as customers in a way that I would describe as a robot, as he tried to explain the information on a product that my mother was wanting to purchase.  There were four of us present attempting to understand the details.  He was asked over and over questions in an attempt to decipher what he was attempting to tell us.  But because he was delivering the information in a memorized script manner, (what I lovingly call robot mode) rather than in OUR specific learning style…neither customer nor employee were really connecting.  He never wavered, he never veered left or right, rather he plowed through the sale repeating the same exact words over and over.  “Uggg!!!!”  I found this to be extremely frustrating.

If it were not for the fact that she really wanted this cell phone, we would have walked right out and not made the purchase.

Is this happening in your business?

Can you honestly say that your customers feel that they are being heard, and spoken to in a way that helps them absorb the information quickly and effectively, to make an informed decision?

When a company trains their employee in a “One size fits all” style, what they will find is that 1 out of 4 individuals will actually purchase.  Why?  Because the other 3 struggle to really process what is being said, falling into a state of confusion; therefore, they will leave the store undecided simply saying they need more time to think about it.

The key is to understand People’s learning styles

When an employer trains the employees to pay attention to the learning style of the customer, they can then begin to deliver the same information  in a way that speaks to that person.  At that moment a strong customer connection is established, as well as a loyal customer who will be happy to return for future purchases.

Having the skills to connect with a customer creates a Happy customer….. resulting in more return visits for purchases, which means long term company growth.

Cathy, owner of Real Positive Change, teaches in a fun team building style.  Her trainings focus on building stronger relationships between employee and customer.  Contact her for ideas that will improve your next company meeting.

It is every company’s goal to produce an excellent product that satisfies their market and guarantees customer loyalty.

However, the quickest way to kill a company’s positive status in their customer’s eye, is an encounter with a negative or disgruntled employee; one who cares very little about the progress of the company, nor are they interested in expanding their level of performance.

Their chief concern is to show up, do the tasks required with no thoughts of building a team or improving the brand, collect the paycheck and go home.

What do you consider to be an employee’s greatest asset?

An on-going job for a leader is to look for individuals with good work ethics and with favorable skills. In this hiring process what is considered a person’s greatest asset and often placed at the top of the list, is their physical ability to do a job or task.

During the process of hiring the focus is to find a person who fits the job’s image, or in some cases, a willing person to just show up, perform the task and then go home. These individuals start with a flame of excitement that soon flickers out as stressful situations, which they are ill equipped to handle, arise throughout the day.

It is only a matter of time when an employee loses interest and dis-engages from their job, becoming a liability with the potential of damaging the culture of the company.  More often than not, such a performance is tolerated, due to the overhead cost of starting the whole hire and training process all over again.

What went wrong?

What went wrong, is the employee’s lack to understand something wisely spoken in the movie “The Lion King.” After Simba has walked away from the responsibilities of his father’s kingdom, he hears his father’s thundering voice beckon, “Simba, you are more than what you have become.” It was Simba’s thoughts of inadequacy, and inability to carry such a responsible load, that caused him to lose heart and attempt to run from the job he was born to do.

Challenges are a daily experience. The key to gliding through depends upon your ability to control your mind. Mastering the ability to control your thoughts gives you the ability to either, move from the conflict, or have the conflict move from you and work itself out.

A common attitude in leadership is “all I have to do is address it once and either they ‘get it’ or they don’t.” This attitude is an open ticket to mental stress and physical fatigue for both the leader and the employee.

Bruce Jenner, Gold Medal Olympic Decathelete stated, “I always felt that my greatest asset was not my physical ability; it was my mental ability.”

What is your mind reinforcing?

It has been estimated that the mind has between 60,000 to 90,000 thoughts per day. Wow! And a majority of these thoughts are reinforcing ideas about
• how we view our self
• how we view the world around us
• how passionate we are about our assignments
• if we feel valued as a team member….and much more.

As a leader, the greater your ability to engage the hearts and minds of your employees, the greater your results will be to evoke a level of performance from them that is filled with passion and commitment.

Here’s something you can do…

The heart is the power source for what the Mind’s Eye can see; therefore, the creation of a mental plan is essential.  Ask your Inner Guidance, (what I call my Spirit) for the “perfect blueprint” to accomplish the task.

The Spirit Intuitively recieves instruction on how to handle your present situation, spiritually, emotionally, mentally and then physically.  It has the capability to energetically create a blueprint in a correct, perfect order.

The thought that I would hold in my mind might be…

“I am finding the perfect blueprint to accomplish this task and I am trusting the creative process.” 

By holding in your mind such a thought, your brain will now produce chemicals to represent that thought.  These chemicals are sent throughout  your body into the muscles and cells.  Your heart becomes engaged with the emotion and your passion takes over.

So next time you want productivity…… POWER-UP your team to a level that creates effectiveness and efficiency by developing a culture courageous enough to focus on personal awareness.

That’s HOW you produce positive customer service and loyalty.  Real Positive Change.com